Complaints Procedure

The staff and management at Sydney Oral and Maxillofacial Surgery are committed to providing the highest standard of excellence when delivering your healthcare. If you have a concern about our service you have the right to make a complaint.

If you are unhappy with any aspect of your care, please speak to any staff member who is present at the time.

If your complaint can not be resolved at the local level you then have two options. You may either make an appointment to see the Sydney Oral and Maxillofacial Surgery's Manager or submit a written letter of complaint to:

The Manager
Sydney Oral and Maxillofacial Surgery
Suite 1401, Level 14,
Plaza Tower 1,
520 Oxford Street,
BONDI JUNCTION, NSW 2022.

or email Sydney Oral and Maxillofacial Surgery

If you are unable to resolve your complaint with the Surgery please contact:

The Private Health Insurance Ombudsman
Phone 1800 640 695


If you are unable to resolve your issue with the surgery you may wish to contact one of these services:

The Private Health Insurance Ombudsman

www.ombudsman.gov.au

Phone: 1800 640 695

The Private Health Insurance Ombudsman protects the interests of private health insurance consumers. Complaints must be about a health insurance arrangement.


AHPRA – Australian Health Practitioner Regulation Agency

www.ahpra.gov.au

Phone: 1300 419 495 (within Australia), or +613 9275 9009 (outside of Australia)

AHPRA is responsible for the registration and renewal process for health practitioners around Australia. You can make a complaint to AHPRA about a registered health practitioner.


Health Care Complaints Resolution Bodies

www.hccc.nsw.gov.au

State and territory complaints resolution bodies are all independent organisations dealing with complaints about health services (such as hospitals, medical centres and nursing homes) and individual health practitioners (such as doctors, nurses, dentists and counsellors).

Health Care Complaints Commission
Call 1800 043 159 Mon to Fri, 9am to 5pm AEST
Email: hccc@hccc.nsw.gov.au

Appointment Enquiry

Please tell us how we can assist

Sydney Surgery

Suite 1401, Level 14, Tower 1
520 Oxford Street,
Bondi Junction, NSW 2022

Phone: 02 9369 2153
Email: oralmaxima@bigpond.com

Our Memberships

Any surgical or invasive procedure carries risks

Before proceeding, you should seek a second opinion from an appropriately qualified health practitioner.
PATIENT INFORMATION
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